Reviews

Great service

It took longer than was planned. They said it would take up to one hour and thirty minutes or two hours, however, it took more than two hours. Other than that, everyone was friendly and professional.

The dealership was clean and comfortable while I waited on the excellent service on my truck. I really appreciated the cleaning and detailing of my truck as it looked new.

I was able to get all services needed and had a larger bill than what was expected. I inquired about it and Michael was able to verify it was incorrect and got it all straightened out. The service is prompt and I appreciate all the guys that get up early and begin their days tending to our car needs!

Michael is always helpful!

My vehicle was fixed promptly and on time.

Charles Shipp was great to work with and made the entire process simple.

Michael went to extreme lengths to help make a very distasteful experience palatable. My experience with your dealership was great due to Michael and your service manager.

My son took my Tahoe in for servicing. When our great former service advisor retired, he referred us to Richard Tucker. Richard knew exactly what we wanted/ needed. My Tahoe was ready in 2 hours!!

I would have given higher rating, but while I was there I saw an employee berate a gentleman who made an honest mistake by trying to make coffee. Instead of just stating it was okay and he would fix it, then explain the proper way to get coffee, the older white haired man went on and on about what a mess the young man make. He clearly wanted to humiliate the man who made the mistake. It got so bad that I spoke up and said it was an honest mistake and he was acting like a jerk. You need to better train your people. I run a level 1 trauma center in Critical Care. I understand that mistakes can impact people’s lives. This was not one of those types of mistakes. If you don’t want people to try to make coffee, I would recommend you put the actual coffee maker in the back. I was really disappointed by the clear lack of respect for another human being that I witnessed. To be clear, my service representative was very good and I would give her full stars and recommendation.